Managed four direct reports to develop, market and manage a physician organized delivery system resulting in a profitable revenue stream for the Independent Physician Association. Presented monthly to board members on provider score cards, fund stats, cash flow and market trend reports. Collaborated with internal departments to initiate quality improvement programs to address key illnesses resulting in 27 cost savings. Developed and managed a lean focused reimbursement system for claim submissions, surplus and quality program incentives resulting in 36 increase in reimbursement accuracy. Through collaborative management and relationship building was able to increase the Independent Physician Association's government rating from.5.0 which trended higher than 90 of all comparable markets. Selected as state representative for company name network Operations leadership Market Committee.
Network, security, engineer, resume, samples
Candidate Info view more resume samples free professional Resume Critique we have partnered with TopResume to bring you a free resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume and how to improve. Your resume has been submitted successfully! You will receive a confirmation soon. Email: Resume: Browse Upload Resume file. Network summary Operations Managers keep a company's networks up and running and upgrade them to industry standards as necessary. Responsibilities highlighted on example resumes in this field include providing technical briefs to government personnel; resolving customer issues within the network infrastructure, including latency, firewall, acl and web access; and developing operational procedures for dealing with network outages and high utilization conditions. Network Operations Managers' resumes show bachelor's degrees in fields such as computer science, information systems, or another field related to computer technology. Looking for job listings? Network Operations Manager Jobs page. 1, network Operations Manager, network manager responsibilities include managing total medical expenses, increasing revenue opportunities, partnering with provider networks to drive government ratings, targeting quality measures and ensuring ease of market policies.
Transitioned users' desktop environment into privately hosted Cloud environment to enable remote access and optimize disaster recovery measures. Proactively integrated virtual servers in privately hosted Cloud environment for computer programmers. Candidate Info 10 Help Desk manager Managed it helpdesk. Ensured service levels agreements were met on a consistent basis and implemented contract addendums for clients when needed. Implemented new training procedures and helped to developed knowledgebase for help desk. Assisted in problem resume escalation and resolution to maintain client business relationship. Invoiced and billed clients while maintaining over 90 receipt of net 30 payments.
Directed and led a team of resources in several large projects,. Giant Carlisle isp integration project, upgrade and move of the Interactive client Phone system, and Automation of Alerts project which was implemented to reduce resources. E., hr tracking log, attendance tracking, and managed people. Candidate Info analysis 8 it consultant help Desk manager Managed a help Desk providing 24/7 remote monitoring and support for 40 Servers, 300 Desktops across 10 clients Managed mentored three help Desk associates that providing tier 1 and 2 Support Provided tier 3 support to all. Directed, motivated and supervised team of three help desk technicians in supporting 180 end users. Orchestrated hotel quarterly laptop refresh in close cooperation with multiple departments. Continuously communicated with vendors to anticipate and ensure alignment with current and future technology needs.
Created and enforced a college wide service level Agreement that ensured problem resolutions expectations and time frames. Created and managed Help Desk operations, with a user base of 3000 students, faculty and staff. Identified, recommended, developed and implemented tutorials for end users to increase computer literacy and self-sufficiency. Developed, managed and implemented training workshops in Microsoft Office 2003 and multiple other software applications to faculty, students and staff. Candidate Info 6 Help Desk manager Supervised all Help Desk functions to include installation of configuration of software and hardware, user account management through Active directory, dra, tivoli, heat, and Remedy managed 4 work centers; provided network configuration, data storage, boundary protection, and provided tier. Provided day to day direction to a staff of four Supervisors, three knowledge Engineers and 50 Help Desk Analysts to ensure proper support was provided to the stores. Escalated critical situations to other support functions to ensure service was restored to the stores in an expedited manner. Managed a budget of 3M closely monitoring overtime to help reduce expenses Knowledge management system, remedy, training.
Engineer, resume, sample technical, resumes
Interviewed, hired, and trained all new Help Desk employees. Candidate Info 4, help Desk manager, ensured customer satisfaction ratings were being met and tickets were resolved in a timely fashion. Participated in control review board and change management board. Implemented processes and ensured helpdesk met itil standards. Managed network and desktop groups on an interim basis writing for 4 months until full time manager could be found and trained. Evaluated laptop hardware options to determine best fit in environment as well as reliability and cost.
Collaborated with desktop engineers for image capture and build for new laptop refresh. Worked closely with networking on network printer deployment. Coordinated two mobile phone purchase days with corporate sales rate discounts with representatives from all major cellular networks. Candidate Info 5, help Desk manager, responsible for the help Desk department, all of the daily functions and Help Desk department employees. Provide technical assistance to faculty, students and staff.
Helped establish new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service. Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed. Troubleshoot issues as well as supported Exchange, active directory, and voip. Performed as System Administrator, managing all new Active directory Accounts. Established new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service. Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.
Candidate Info 3, help Desk manager, managed us help Desk staff and was responsible for day to day activities of the us help Desk, with emphasis on customer service and incident resolution. Expanded Help Desk service to support remote offices in ma, ct, and. Increasing the number of supported customers to over 1000. Trained is staff to utilize serviceCenter.0 software; point of contact for all development requests within the system. Monitored Help Desk customer satisfaction and ratings by developing a help Desk survey for clients to use. Managed and monitored call center tools, voice mail systems and customer service tracking tools. Maintained daily and monthly statistical reports.
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1, help Desk manager, managed two teams of a total of 12 people with customer support/troubleshooting and user workstation configuration which reduced user downtime. Supervised and trained a team of 12 in report customer support operations, basic network operations, planning and procedures decreasing project execution time. Implemented and improved user workstation tracking system that resulted in bill 100 accountability and a faster turnaround time of 24 hours. Placed emphasis on network security, make certain computer systems were 98 dod compliant. Engineered and supervised a project for re-wiring a combat outpost resulting in 60 additional end-users. While in a combat environment, coordinated and assisted in the configuration, installation, operation and maintenance of tactical networks for key locations throughout Afghanistan. Candidate Info 2, help desk manager /. Prioritize issues based on impact, document the solutions and provide highest quality of customer service.
Typical duties listed on a help Desk manager resume sample include recruiting and training employees, assigning tasks, setting schedules, monitoring work performance, solving difficult technical issues, and updating software. Qualifications such as leadership, organization, customer service orientation, troubleshooting and teamwork are often seen on Help Desk manager resumes. Employers usually select candidates with previous managerial experience and holding a bachelor's Degree in a relevant field. For more information on what it takes to be a help Desk manager, check out our complete. Help Desk manager Job Description. Looking for delphi cover letter ideas? Help Desk manager cover Letter.
systems for bcp planning and testing. Mentored and coached new Network Administrators and Network Engineers. More it technical, Engineering Resume Examples. Resume sample Contributed by rita fisher, cprw learn more about Rita. Fisher Career Group, related Posts, technical Manager Resume Example, example resume for technical management professional serving as Information Technology manager. This is a good. Technical Support Resume Example, this page includes a resume for a management professional with a history of directing Technical. Help Desk managers supervise help desk staff and make sure high quality services are delivered to customers.
Network manager Resume Example, network manager Resume Statements, full accountability for managing day to day network changes, including B2b vpn and firewall changes and hardware or software modifications. Accountable for configuring, installing, and managing remote installations of lan / wan hardware for remote offices. Managed web-site security appliance to control Internet access, including Cisco IronPort, websense, blue coat and Surf Control. Performed server and network hardware rack and stack in data center and installed connections to network. Managed network connections using distributed cable management system. Managed dual isp connectivity and redundancy with DS3, 100 and 300 meg circuits and dns using F5 gtm appliance for internal and external dns. Integral part of team that successfully transitioned approximately 2,600 network devices from existing in-house team to outsourced managed solution.
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The resume below was written for a senior level Network Administrator and Network manager. IT professionals in network engineering can use lab this sample format and statements as a guideline for creating their personal resume. This one page document is written with a job title heading, summary, experience, education and technical skills section. The job seekers experience is summarized so the reader clearly understands their background included the installation, maintenance and support of large lan / wan infrastructures. The experience section focuses on one job position during a 12 year period. The paragraph defines their primary role in the company and describes the network environment. Each bullet point highlights a specific project or individual achievement. The education section is standard but the technical skills list is highly detailed. This is necessary for most hands-on technical professionals as hiring managers are often looking for people with experience working with certain technologies.