Manage project implementations ensuring they are completed on time, within budget and performed as planned key achievements Awarded with xxxxxx client choice award by senior vp of xxxxx for the commendations received from xxxxxx customers. Role: Software release management - account Engineer Description: As a srm account Engineer, responsible for day-2 on boarding of the new customers. Responsible for new Software, firmware releases being published by Product house for existing customers. Sending notification for all new releases to the customer on receiving work triggers. Research on (a) the relevance of the software, (b) risk and impact analysis of releasing the software into the customer network, (c) value proposition of upgrading to the particular software. Responsible to start the Implementation Planning and co-ordination of Activities on Customer Acceptance. Schedule the Upgrades and Assign an Implementation Engineer to complete the Upgrades.
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Academic Credentials pgdba - operations, xxxxxx centre for Distance learning, 70, 2011. Tech,xxxxxx college Of Engineering And Technology, 74,2005 Professional Outline it operations Manager - aos production Engineering, march 2012 - till date services Offer Manager - march 20oftware release management - account Engineer - april 20etwork Engineer - nortel gnts - tier 3, february 20 tier. My role includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering rfp/rfi's. Responsibilities Pricing, Offer customization supports overall service enablement efforts Provides holistic view of the services portfolio - market, strategy and brand. Responsible for developing the market requirements for avaya's aos service Offers to drive sales and profitability across the business Unit. Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives. Develops fait offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth. Go to market Plans and Programs:. Presentation, Proposal Content, Scope of Service/Statement of Work, contract Addendum, competitive analysis, Pricing, datasheets etc. Service launch (training, announcements) and Market events (programs, tradeshows, webinars) Project manages the business opportunities, engage right stake holders, resources to accomplish the Project targets. Establish project scope, timeliness, deliverables etc.
Installing, configuring troubleshooting of mail clients (ms outlook2003, lotus notes) Handling v-sat connectivity of all project sites. Assisting in lotus domino server for E-mail messaging. Achievements Got Best Onsite Engineer Award from xxxx. Recognized for xxxxs Green Initiative for reducing down of it waste at site. Faced bfsi vertical audit and succeeded without findings. Got appreciations from client head and top management. Migration of wt projects from gdc to gndc with minimal downtime. Academic qualifications Master of Business Administration (mba -it) from University 1, in 20xx-xx bachelor of Commerce (Pass) essay from University2, session 20XX-20xx personal Details Date of birth: 29th Aug 19* Languages Known: Address: it operations Manager Resume - sample 2 Abdul razack Email: tel: 91 96xxxxxxxx.
Position Held: Facility management Engineer, rotation Position cse. Key responsibilities Responsible for providing daily hardware, lan software support to variety of desktop computers laptops like compaq, wipro, dell, hp etc. The job involves managing win 2k server, creation managing of user accounts, taking backups of server data through arc serve backup software. Taking Care of wsus server. Maintaining virus free environment by managing centralized anti virus server (symantec) and updates all clients servers daily. Installing configuring Airtel blackberry devices for all Critical Users. Handling of Escalated critical calls of all the senior Users. Installing configuration of cisco voips 7900 series nortel voips v-con devices.
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Ensure report all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure along with. Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems across the it teams. Conduct weekly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites. To ensure implementation of processes for all services covered in the sow, ensure 100 sow compliance timely escalate non-compliance to Program management.
Ensuring all it transactions outsiders and process must be in line with iso 20K Standards. Conduct weekly review meeting with team and identify gaps to take corrective action. Maintain sla doc for all the activities performed by the team, collect performance data, analyze and publish. To implement the capa for improved csat score, implementation of cvi action plan as per agreed time lines. Ensure sips aligned to the cvi plan are executed as per agreed timelines to enhance the c-sat for the project. Organization: xxxx (On behalf of xxxx) Client: xxxx.
(itil v-3) foundation Certified. Trainings Attended, leadership Program, service Excellence Program. Itil-v3 lean work Experience since decxx-till Date in xxxx ltd, gurgaon Site worked- (xxxx) as it operations manager Prior Profile it manager (xxxx technologies). Apr xx novxx in xxxx ltd, gurgaon Site worked- xxxx as Facilities Management Engineer/ Critical support engineer. Octxx febxx in xxxx. As Customer Support Engineer Work Experience Organization: xxx ltd Gurgaon Position Held: Operations Manager (xxxx) key responsibilities Deputed as Airport Operations Manager and taking care of it operations of xxxx responsible for level-2 Escalations pertaining to networks, End User devices, Applications at the airports.
Managing team size of 80 engineers (Desktop Operations ) at pan india airports team lead (Airport Operations service desk). Managing 24*7 Service desk as a part of Service desk management. Ensuring that service delivery takes place based on the service level agreements. Keeping track of critical or major incidents and sharing rca with customers. Ensuring Prompt communication to all users in case of any major failure or breakdown. To execute implement it projects at Airports and ensure its timely closure. Handling weekly Ops review meeting with client. To ensure that service norms committed to the customer are met.
Microsoft azure Cloud Computing Platform & Services
It skill Set, operating System: Windows XP/7/2003/2008/Linux. Mail Clients: ibm lotus Notes, microsoft Outlook. Networking: lan, wan, vpn, wireless. Applications: nap, sccm, livemeeting, dlo, safe boot. Itil process/Process: ca unicenter tool, Incident Management, Change management, Problem Management, working knowledge of iso 20000 /. Qualifications.5 yrs Diploma in Computer Hardware networking from Institute1. (MCP) Microsoft Certified, professional. (M.C.S.A) Microsoft Certified System Administrator.
Mobile., email Id-, professional, synopsis. A dynamic, team spirited and performance driven professional, having 8 years of rich experience in it field. An itil v3 Certified. Currently associated with xxxx ltd as an it, operations, manager (Managed it services deputed at xxxx, gurgaon responsible for level-2 Escalations, sla and managing the it infrastructure of abc, ability to drive and implement it projects to their timely closure. Objective, seeking a better responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization. Primary thesis skills, it, operations / it service management. End User Support Management.
Enforce and follow all environmental codes and ordinances according to company policy and applicable laws. Ensure safety of associated and customers. Verify bank deposit, complete register audits, research cash long and shorts. Maintain open communication with vendors, maintain food safety standards and compliance. Key controls Ensure compliance pricing Hire train develope and coach associates develope strategies to increase sales and productivity Inventory control and loss prevention education: Blue ridge community college Flat Rock, north Carolina college transfer program january, 1995 december, 1997 West Henderson High School hendersonville, north. It, operations, manager, resume - sample 1, puneet xxxx.
Perform audit on employees, interviews and training, keep store stocked with labels facing front of the aisles. Put away shop backs and keep the store clean. Over see 13 Employees, assistant Manager December 20def incorporated, assisting in making Verizon Wireless the leader in the cellular industry. Exceeding customer experience by giving outstanding customer service and making excellent business decisions. Coaching and developing associates on a daily basis to exceed company goals and kpis. Helping the store drive sales and grow revenue by being audit compliant, flyering, points outbound calling, and training. Assistant Manager, April 19ghi company, manage the quality of operations, manage merchandising operations.
Apple - jobs at Apple
123 main Street, anytown us 12345 (123) (555) 555-5555, summary of qualifications: Background encompasses extensive professional experience in the following key positions of responsibility: Store manager, Assistant Manager, key holder, customer Service, sales Representative. Strong transferable skills in: slogan interviewing; hiring; training; supervision; employee discipline and motivation; terminations; ensuring productivity and quality control; ordering; inventory control; cost controls; implementing policies and procedures to increase efficiency; payroll; scheduling; telemarketing; credit applications; financial applications; pre-mortgage qualifying; faxing. Strengths: Excellent communication skills (able to develop a positive relationship with individuals of all ages and backgrounds). Highly responsible, dependable, strong time management and organizational skills. Hard working, self-motivated, flexible and adaptable, able to learn new information quickly. Professional experience: Assistant Manager July 2004 to Present. Abc corporation, open and close the store, count cash, make deposits, make change at the bank. Run nightly paperwork when closing the store.